Warranty, Return, and Exchange Policy

At CIV Plus, we are committed to ensuring your satisfaction with our products. Below are the details regarding our warranty, return, and exchange policies.

Returns & Exchanges

1. New and Unused Products

   • Products can be returned or exchanged within 14 days of purchase.
   • You must provide the original receipt. If the original receipt is unavailable, we may be able to retrieve it from our point-of-sale system, provided you have a customer profile.
   • Products must be in their original packaging, with all original components, and be in brand new, unused condition.

2. Used Products – Returns on used products are not allowed, except under certain conditions:

   • Manufacturer’s Defect – If the product has a defect that is covered under the manufacturer’s warranty (details below), or if a non-warrantied product, a verifiable manufacturer’s defect such as a leaking bottle of e-liquid.
   • Incorrect Product/Human Error – If you received an incorrect product, such as the wrong atomizer resistance or e-liquid strength.

Warranty Information

1. Device Warranty – We offer warranty support for a variety of products. If a device is defective, we will offer a replacement, exchange, or store credit. While not an exhaustive list, key warranty periods include:
   • 180 Days – Uwell
   • 90 Days – Vaporesso, GeekVape, VooPoo, Freemax, Oxva, YoCan, Innokin
   • 30 Days – All other devices

Final Sale Items

• Items sold on final sale are not covered by any warranty and cannot be returned or exchanged.

For any additional details or questions regarding warranty, returns, or exchanges, please contact us at 515-255-0004 or via email at kelsey@gsdis.com.